Legal
Cancellation & Payment Policy
Clear, fair terms for scheduling, cancelling, and paying for your appointment.
Cancellation
- Cancel 2 or more hours before your appointment: no fee
- Cancel less than 2 hours before your appointment: a $15 late-cancellation fee applies
- Do not attend your appointment (no-show): a $15 fee applies
- If Wells cancels, reschedules, or cannot complete the appointment through no fault of yours: no fee is charged
Wells never charges for a notarial act that was not performed.
Payment authorization
When you book, your payment card is authorized in advance through our payment processor, Stripe. Your card is charged only after your appointment is completed successfully. If your appointment is cancelled with sufficient notice, or cannot be completed through no fault of yours, the authorization is released rather than charged.
Scheduling window
Appointments can generally be booked up to 30 days in advance, subject to availability.
This policy describes Wells Notary Service’s standard scheduling and payment practices. It does not create a guarantee of appointment availability, and does not replace the itemized receipt provided at the time of service.
Questions about this policy can be sent to info@wellsnotary.com or the contact page.